International Standard Parcel Post
Online tracking via Australia Posts Website. This is a great inexpensive method for when the item is not time dependent.
International Express Parcel Post
Online tracking via Australia Posts Website. Express shipping from Australia around the world. All parcels must be signed for. Delays in customs unfortunately are out of our control.
Currently approx. 2-3 weeks due to COVID-19, but will be given priority over Standard International parcels (Usually 3 -7 Business Days)
There are some delays with International shipments, mainly to coutries greatly impacted by covid-19. Unfortuantley we don't know the extent of the delays as this is an ever changing situation. We ask for your patience and understanding during these unprecedented times. Please click here see the Australia Post website for transit time updates as these are updated regularly.
- International buyers, We make everything as easy as possible for you. Payment is simple, either via VISA or MASTERCARD or AMERICAN EXPRESS or use the simplicty and security of PAYPAL.
- Our shipping charges are the cheapest on the world wide web to your destination, there are no extra handling fees.
- Our prices are in Australian Dollars, and do not include any customs or import charges your own country or the country you are shipping too may levy. Please check before ordering your items. Refer to our Terms for details on re-stocking fees if shipments are refused customs payments by the recipients.
- We do not ship to AFP/FPO Addresses at this stage.
- Tracking instructions are clearly marked on your despatch notice email. Please re-read before contacting us with tracking requests to avoid delays due to time differences.
Customs & Import Charges
- Import duties, taxes and charges are not included in the item price or postage charges.
- These charges are the buyer’s or recipients responsibility.
- Please check with your country’s customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight (postal) company or when you pick the item up.
- Please do not confuse them for additional post charges, we have already paid full shipping costs before your toys left Australia.
- As we are a genuine business, we are not able to mark merchandise values below value or mark items as “gifts” - Australian Government & International regulations prohibit such behavior, we suggest if sending as a gift to the EU countries, you take delivery of the package and ship it yourself through the post office, as personally sent parcels seem to dodge the extra charges more succesfully than ones sent from a business account with Australia Post. If you have further questions about gifts, please call us on 1300 786 345 to discuss before purchasing.
- British and UK Customers and other customers shipping to the UK as gifts can read more over at the U.K. Govt Website on Imports.
- If your parcel is showing HELD by Royal Mail (U.K) parcels, details on clearing the parcel through Customs can be found on the Parcel Force Website.
- Parcels refused by the customer due to customs charges and returned to us will incur a flat AU $10.00 restocking fee and initial postage charges will not be refunded. Unfortunately, in the past, it has cost us money to educate people about their own countries laws. We are very good at selling toys, but terrible teachers.
- Parcels returned to us for any reason, such as an incorrect address, item not being claimed by you, etc will incur a $10 return postage fee (this only partially covers the return postage charges that we are charged). Please note this fee will be deducted from any refund you receive, or will need to be paid along with the new postage fee before re-sending your item.
Please take a look at our comprehensive HOW TO TRACK YOUR PARCELS page for more information.
Unfortunately due to the changes in tax requirements for goods being sent to the UK as a result of Brexit, we are no longer able to take orders directly on our website for orders to the UK. However you can visit our ebay store https://www.ebay.com.au/usr/stuffedwithplush to make your purchase were almost all of our items are listed. Please contact us if you have any dificulties locating the item you are after on our store.