Postage and Shipping is always a buyers biggest concern when buying online.

Transit Times:

AUSTRALIAN DOMESTIC	Delivery Time
Australia Post Normal Parcel Post	3-6 Business Days
Express Post	1-3 Business Days
INTERNATIONAL
International Parcel Post Depends on Location	7-21 Business Days
International Parcel Post Registered With Tracking (not online) Must be signed for at destination	7-21 Business Days
ECI Courier/Post (With Tracking)	3-7  Business Days

The times above are indicative only. Times may vary seasonally around Xmas etc !

Firstly - We always try to ship WITHIN 24 HOURS OF PAYMENT OF YOUR ITEMS (except on weekends) !  This is the number one question we get via email or telephone. You will get your items as quickly as the postal service is able to deliver them to you. There is no delay, they go when you pay - simple.

Our policy is always to make your online buying experience as easy and enjoyable as possible. We have taken the hassles out of shipping calculations for you.

Our shipping is completely based on weight, and all of our goods, except under special circumstances will always be shipped by Australia Post - EPArcel.

If you wish to check the shipping, add an item to your basket then click the 'calculate shipping' link to see the final costs. You may be suprised at how inexpensive it is!

Australian Customers:-

All of our AUSTRALIAN Parcels whether normal or Express now ship via E-Parcel. This means each and every item needs to be signed for. If you recieve a card in your post box, it means the postman was unable to get a signature at time of delivery and the parcel is waiting for you at the post office. Please check there before ringing us for your item.

Most of the items we post within Australia cost only $6.50 to ship (up to 500 grams). We are sure you will agree that this is a great price. Note, you can usually get 2-3 smaller items for the one shipment cost of $6.50

International Customers:-

International purchasers are very welcome at TagnBrag Trading / Stuffed With Plush Toys. We make everything as easy as possible for you to buy from us. Payment is easy, either via VISA or MASTERCARD or use PAYPAL if you prefer. We only charge the same shipping costs as we get charged, so there are no huge extra handling fees.

Most of the items we ship overseas cost only $12.50 to ship (up to 250 grams)

We will always ship smaller orders via Australia Post Airmail.  Larger bigger dollar orders will go with Insurance included, or ECI which is Australia Posts online trackable courier system. Via Airmail, you can expect to wait between 5-14 days once they have shipped, and via ECI, we have experienced transit times of up to 4 days Worldwide.

If you do choose ECI as your shipping option; as soon as we have the tracking number we will update the status of your order to SHIPPED and include the tracking number in your status. You can log onto our site at anytime and track the progress of your order. When you have the tracking number, please go to:- www.auspost.com.au/track and key in the number there to find out where your parcel is.

We have shipped goods to over 35 countries since we started trading online in 2002. There are very few things we don't know about when it comes to getting YOU your goods on time and as cheaply as possible. Be assured we will keep in touch with you through the whole process to assure ourselves that you are delighted with our service !

RETURNS & REFUNDS

TagnBrag Trading  Return Policy

Please choose carefully, as we do not give refunds if you;

• Simply change your mind, or
• Make a wrong decision, especially on custom items ordered for you.

Within 21 days, on all of our products, you can choose between a refund, exchange or credit only if;

• The goods are faulty
• The item is wrongly described
• The goods are different from the sample shown to you.

When exchanging goods, we need you to return all componentry including packaging, instructions and accessories.

PLEASE RETAIN YOUR TAGNBRAG TRADING RECEIPT AS PROOF OF PURCHASE. THIS RECEIPT WILL BE REQUIRED FOR ANY REFUND, EXCHANGE, OR CREDIT

Kind Regards
Wayne and Litsa