In November 2011, just on 36% of our sales through our website, were to customers who have bought from us before.
Below are a few of the comments we have received via email from happy customers around the World.If YOU have been dazzled by the quality of our items, or our great levels of service, then please EMAIL US and we will add your testimonial here for others to see.
The best kind of customer is one who tells their friends if they get great service :)
Just wanted to say thank you for fast service
My daughter in law needed a replacement Kaloo rabbit which arrived today by express in time for a peaceful Christmas as her 1 year old had lost his favourite toy
Thanks very much
Sue (Dec 23 2011)
Your service was awesome My order arrived in record time - faster than items
I ordered here in the US Thankyou - the item quality is outstanding ! Beth M (December 2011)
Hi Wayne & Litsa
I have received my order this morning.
Thank you for your promptness, I love "Pappy" he is beautiful, and know
doubt our grandson will get a lot of enjoyment from him, although at this
stage I might keep him myself!!
Thanks again
Heidi
To whom it may concern.
This was my first time buying something online. I was very impressed with your prompt delivery and the quality of Haggis.
Thanks to all.
Kind regards,
Vicky (October 2011)
Hi Wayne and Litsa
Just wanted to say Thankyou. Goods arrived on Tuesday 5/4/11
I am very pleased with your service. The cat is lovely and soft and the little girl receiving it will love it.
Kind Regards
Barbara
Hi Litsa,
Just a courtesy email to let you know that the items arrived safely today.
They look adorable!
The quality is exceptional. The workmanship is outstanding and your service
is excellent! You have surpassed all my expectations. You should be proud!
The children will love them. Thank you for the 'upsize' re: Agro the
crocodile and the snake is too cute for words. And thank you again for the
discount - I really appreciate it, Litsa!
I cannot thank you enough.
I look forward to shipping with you again soon.
Take care, Regards,
Robert (February 2011)
Hi,
I just wanted to tell you that I'd received in very good time the three golliwogs you'd sent me here in France. I am absolutely delighted with these lovely little rag dolls which will make for a very happy Christmas for my three grandchildren. Of course you may use my words as testimony on your website, and I think you will probably be hearing from me again.
Alan (December 2010)
Wayne and Litsa,
I originally found you when searching for a golliwog for my second daughter, similar to her sister’s. And I am so glad I did. The golliwog will go away until she is a bit bigger, but Rudolph will be wrapping the blue nosed reindeer friend. He is perfect!
I wanted to say thank you for the beautiful products. You obviously take pride in what you stock and the perfect condition they are in. Your service is also exceptional. I placed my order yesterday, and 25 hours later Australia Post had delivered my parcel. I had to wait for the girls to have their afternoon rest before I could open it though!
So thank you for restoring my faith in excellent products and wonderful service.
Best wishes for the festive season
Tania (December 2010)
It's always a bit scary sending something to a friend literally on the other side of the world.
I just received word from my Aussie friend. She was very happy with her me to you tatty teddy. I want to thank you for your quick service. I am glad that I could make my friend smile, and you made that possible.
Kind regards
Miriam Frankort
The Netherlands (December 2010)
Dear Wayne and Litsa,
This email is just to send a great big thank you for the gorgeous wombat you sent.
My mother ordered him from Sydney for her granddaughter living in (sometimes) snowy London.
That granddaughter is going to be ecstatic when she unwraps him on Christmas day.
We had looked at a lot of toy wombats, but Russell was the only one that we fell in love with.
Just so you know how speedy you are, my mother ordered him from you on Saturday 3rd Dec and he arrived on Saturday 10th.
So, many thanks for your fantastically speedy,efficient and friendly service.
Wishing you a happy and sunny Christmas and new year.
Matilda Harrison (December 2010)
Thank you for a painless and efficient service! The toy was received here last Thursday (and it’s gorgeous!)
Best regards,
Ruth Oldfield (6 December 2010)
Hi,
Just wanted to thank you for you super fast service!! I placed my order on Friday morning and it arrived this morning!!
It is a replacement for a favourite toy that my daughter has chewed to death, so thank you for sending it so quickly. she is very happy with her "new", old koala"!!!!
Thank you again!
Michelle
Good Morning Litsa
I just wanted to drop you a quick note of thanks for your terrific service! I ordered a stuffed German Shepherd Dog (King) from you last Wednesday morning and had it delivered to my post box last Friday morning. Considering that we live outside the Sydney metro area I was amazed at the speed of delivery. We have recently lost a German Shepherd puppy and the arrival of "King" brought a smile back to my 7 year old daughters face. She now takes "King" everywhere with her - he has even gone to school today for news.
Thankyou once again for your outstanding service.
Hi Team,
My order has just arrived (pink Bocchetta bear called Candy) – it has arrived in perfect condition, in such a timely manner and the website was so easy to navigate and to order from, I just wanted to say a big thank you on what was such an easy process.
All the best and many thanks,
Jade
I just wanted to thank-you for your extremley prompt an reliable service. I have being trying to get my daughter a kaloo to like her brother has for the last 5 weeks from another company and they have being hopeless. Yesterday I cancelled my order with them and ordered through stuffed with plush toys and I had the kaloo in my hands 22hours later! I am so incredibly impressed with your service I would recommend you to anyone, and I will. Thanks again now my daughter can love her kaloo as much as my son does.
Kathryn Allen (ferntree Gully, Vic)
Hello Litsa
I picked Hunter up yesterday – brilliant and perfect.
He will be delivered to Kym on Saturday week in Brisbane.
Congratulations on the sensational service. I’m recommending you to all and sundry.
Thank you
Bazza – Barry Vercoe
Hi Wayne & Litsa Absolutely delighted with my purchase and my grand-daughter in Doha, Qatar will be over the moon when she gets it. Everyone I showed it to agreed it was awesome. I have a feeling I will have to add to her 'stables' down the track !! Regards, Lois Raven
Have just received the plush toys I ordered for my Grandson in the Uk. I shall be taking them with me this Sat even though I`d like to keep them for myself ! Thankyou so much, they are just gorgeous and thankyou for your prompt delivery. I`ll probably be back for more at a later date. Best Wishes. Shelley
Hi Wayne and Litsa
I received the soft toys which my husband ordered for me through the website. Wow I just loved all of them, sat down with him and ordered another 4 more soft toys. Thank you so much for the quick service and this is now my first website to look at if I need more soft toys which ill defintly be soon :0)
Thank you
Sonali Suraweera
Hi..Just to let you know my golliwog has arrived and she is gorgeous, I'm delighted with her.
I would also like to add my thanks for such prompt and professional service from the other side of the world. I am sure to be using your company again
Margaret Croft (U.K)
Hi
I just wanted to say thank you for the lovely border collie soft toy you recently sent me. My Mum had to have her dog put to sleep a few weeks ago. My Mum was overjoyed at the one I ordered from you and said the ache she had been feeling had now gone, thanks to Oscar,
Kind regards and thank you
Hello Wayne & Litsa
The three puppets I ordered have arrived safe, sound and speedily, thank you. They are delightful, and will make a little six-year old, Rachel, very happy when she meets them.
I shall recommend your company to one and all.
Hi,
Just letting you know how pleased I have been with your service.
My plush toy arrived today, the delivery was extremely quick.
The toy was as described & great quality, the toy is for my grand daughter. I have a Golden Retriever called "Ben" he is 18 months old & a my grand daughter idolizes him & they play together.
She is going to love this present.
Thanks for your great customer service.
Regards
Wally
Just letting you know my parcel arrived today and I am delighted with the gorgeous Kate Finn doll.
Thank you for your excellent service and speedy delivery. Will be recommended your store to my friends.
Thanks again
Thanks for your fast service and lovely doll, will be ordering more soon have 8 kids in total and they all love them,I have just brought milly back from Townsville a present from my mum to my 10 month old and my 3 year old wouldn't leave her alone so Cara is hers she is thrilled thanks again.
Tanya
Dear Litsa,
I just wanted to let you know I’ve just received my order and it’s absolutely fantastic! Both the lizard and wombat are better than I’d dreamed, and I know the recipients are going to be thrilled.
Thanks for making this order such a hassle free one, with incredibly fast shipping as well.
Thank you! Kel
Dear Litsa,
As promised the Rocco Dog arrived before Mothers Day. Mum really loved it, and because it was so lieflike, it makes a great replacement for her Barny that died earlier this year. Thanks so much for your help on the Email and by telephone. I will buy a lot more on the Internet now because of you.
Thanks again Marnie.
Many thanks for the great service of my order for Oscar the border collie. It arrived safely and I am thrilled with it. Once again many thanks for your brilliant service. Kind regards Betty Nunn
I have received my order, thank you.
I would like to thank you also, for your quick response to my order, the efficient, professional way the transaction was handled and the quality of the toys. It was a very pleasant shopping experience.
Thanks again
Sue
G'day there,
I'd just like to thank you so much for your quick delivery of my grandmother's Christmas present and your attention to detail. It was very much appreciated and you did a marvellous job!
Thanks once again and Merry Christmas,
Tommy arrived safely this morning - I'm DELIGHTED and my little boy is too!!
Took less than 1 week to travel from Australia - amazing!! It takes longer to get mail from mainland UK!!
He was rather hungry, but other than that he had a pleasant journey!!
Many, many thanks once again
I have just bought all of my Xmas presents for the kids through your website and was flabbergasted at how quick I got the plush toys! The quality is great, and your prices are better than anything I can buy locally at the toy stores.
Thanks - Kay Maryland USA
Hey there
My name's Allison I ordered a couple of plushies from you last week, a fox and wolf. Well my paypal finally cleared and I recieved them today (Tuesday) when I went to collect the mail and I'm -very- pleased with my purchase, they look even better in real life! :D Thank you very much for the efficient service! ^_^
Sincerely
Allison Hanna
My toys arrived today after only a week in the air to the United States. The quality is fantastic and even better than the gorgeous pictures on the website. Thanks for much for your patience with all my emails back and forth. I will be sure to send you an XMAS card next year.
Thanks again, Joan
Good morning,
Thanks for despatching my toys the minute I paid for them. You saved me much embarrasment at the childrens party getting them to me so quickly. We are all so happy with the purchases we made. Your website really is a fantastic find and we have told all the mums in the Playgroup about it.
Hi Litsa and Wayne,
You guys ROCK ! Thanks so much for the brilliant service and speedy delivery.
HERE ARE SOME EXAMPLES OF THE FEEDBACK FROM OUR EBAY STORE:-
Just shows that no matter the marketplace we work in, our policies and standards are the same !
Please note we have never had a single negative complaint on Ebay since 2002 in all of our trades.
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AAA+++ Exceptional order processing and postal handling. HIGHLY RECOMMENDED!!!!!
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SUPER CUTE TEDDY BEAR! I RECOMMEND IT TO ANYONE LOOKING 4 SOMETHING ORIGINAL, A+
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Such a gorgeous & quality toy & a fantastic seller very happy customer! Thanks!!
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Lovely quality soft toy..prompt post..trust this seller 100% RECOMMEND TO ALL!!
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REALLY CUTE, fantastic quality and arrived within 2 days!!! very impressed!! A++
This is a short sample of over 6800+ feedback for over 10000 transactions.
OUR REPEAT BUYERS LOVE US - SO WILL YOU !